Our Performance Reviews

We think that the information on this page sets us apart and should give you the utmost confidence in dealing with us.

 

Performance  Measurement & Evaluation

What we do:

       Many representatives show selected testimonials.  Lee also has numeric, consistent information.  Not just from the happiest clients, but from every client.  Every one is asked to answer the same tough questions about all areas of performance.

 

       The performance evaluation consists of 13 statements in 6 performance categories.  Clients rate Lee by their agreement with the statements.  On a 5-point scale, 1 or 2 is negative. 3 is favourable. 4 is very good.  And 5 is the best.

 

May we have the results please:               

       The average for all questions, all clients:  4.9.

 

       99.7% of all responses are 5 or 4.

 

What Does It Mean to You?

       Clients are exceptionally happy with  service, results and integrity.  Consistently and confidently. They will use Lee again.  They recommend her to friends & family.

 

       Lee&Gord gather information to help them be even better.


 

 

The Details:

Personal

... provided excellent, responsive, service.  ... personally dealt with any questions or needs.  ... personally followed up on showings, etc.

Mean: 4.9  Median: 5.00

Mean: 98% 

Informative

 

... spent the time to ensure that I had the knowledge and information I required.  ... answered my questions directly, fully, and appropriately.  As necessary ... found information and resources.

Mean: 4.8  Median: 5.00

Mean: 96%

... did not pressure me; ... was supportive and encouraged me to make reasoned decisions based on my personal objectives.

Mean: 4.9  Median: 5.00

Mean: 97%

... explained any forms, offers, waivers, acknowledgments, etc. that were prepared.  Documents prepared ... were competently done.

Mean: 4.9  Median: 5.00

Mean: 97%

Expert and Knowledgeable

 

... capably and appropriately represented me, and kept me fully informed throughout the process.

Mean: 4.9  Median: 5.00

Mean: 97%

... marketed my home well and energetically.  ... completed the commitments on her Marketing Plan.  ... kept me informed about plans and future requirements for effectively marketing my home.

 

Mean: 4.9  Median: 5.00

Mean: 98%

... had the knowledge and ability required to provide excellent real estate services.

Mean: 4.9  Median: 5.00

Mean: 98%

Support

 

... had access to a full range of local, national, and international support services.

Mean: 4.8  Median: 5.00

Mean: 96%

I had good access to Lee/Gord and he/she ensured that business issues were dealt with promptly.

Mean: 4.9  Median: 5.00

Mean: 97%

Integrity and Professionalism

 

... worked to the highest standards of professionalism and integrity.

Mean: 4.9  Median: 5.00

Mean: 98%

Overall

 

I am satisfied with the services ... provided.

Mean: 4.9  Median: 5.00

Mean: 98%

I would use Lee/Gord for future real estate needs....

Mean: 4.9  Median: 5.00

Mean: 98%

I would recommend Lee/Gord to my friends, family and colleagues.

Mean: 4.9  Median: 5.00

Mean: 98%

2008/7/12   Tell me more!                       Get me out of here (home)

 
 

 

 

 

 

 

 

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